Frequently Asked Questions

We may not know the answers to the biggest questions in life, but we can meet your every request about our brand, our reality and our services!
If you do not find the answers you need, you can write to us here in chat, via Instagram Direct or by email to

Enjoy your reading!

How do I subscribe to the newsletter? You can subscribe to our newsletter on our Correspondence page.   What advantages do I receive by subscribing to the newsletter? By subscribing to our newsletter you will be periodically kept up to date with our events and exclusive sales and you will also receive a 5% discount on our new collection. The subscription can be cancelled any time.   I have not received the registration confirmation email, how can I do? If you have not received your confirmation email, it is probably located in the “promotions” or “spam” folder of your mailbox. If you are unable to find it, please feel free to write to us here in chat by clicking on the icon or via Instagram direct.

Do you ship to USA / Canada / Extra UE Country?

The answer is YES!!! We do ship worldwide from Caprarola!

Are there any taxes to pay?

The only taxes charged to the Consumer are the customs fees, as also explained in our Terms & Conditions section. Each country has its own rules regarding customs, for this reason we are unfortunately not able to calculate them in advance!

Which are the delivery times?

Delivery times are 1-2 working days in Europe and 2-3 working days for extra-EU countries.

Will I be able to track my shipment?

Yes, you will always be able to track your shipment.

When the order is about to be shipped, you will receive an automated e-mail from our system , including your tracking number and a direct link to track your shipment. (
You can always track your shipment in your account tab.

Attention! This page is currently under construction. We are collecting your most Frequently Asked Questions to make this section as complete as possible!

Cerca per prodotto


Lanci, novità e promozioni riservate

ISCRIVITI ALLA NEWSLETTER Lanci, novità e promozioni riservate