Returns & Replacements
In accordance with Art.64 of Legislative Decree n.206 dated 6th September 2005 and subsequent amendments and additions, the Customer is entitled to withdraw from the contract without any penalty and without specifying any reason within 14 (fourteen) business days from the date of receipt of the products at the address provided during the purchase process.
To exercise the right of withdrawal, the Customer must send an e-mail to [email protected] containing:
• Name and Surname;
• Order number;
• The desired type of compensation, to be chosen between:
– Product replacement;
The right of withdrawal cannot be applied to requests that do not specify the above mentioned details, unless the Customer sends a new, correct request. Upon receiving the request, an e-mail containing the return number will be sent to the Customer.
All the delivery costs for the return of the products are at the expense of the Customer.
Products must be returned within the time limit applicable to the right of withdrawal to the following address:
01032 Caprarola (VT) – Italy.
All the risks linked to the shipment of the return are on the Customer. In order to be replaced or refunded, the returned products must have the tag, the label, the protective bag and the box as sold. Exchange items are subject to availability. Refunds will be made with the same payment method (credit card or PayPal) and in the same currency used for the purchase. The time of reimbursement may vary, depending on the payment circuit used for the purchase. Any potential variation between the amount paid and the amount refunded due to the fluctuation of exchange rates will not be reimbursed.
Our products are made using delicate leathers and fabrics, therefore, their surfaces are subject to variations and scratching, both of which are not be considered as imperfections.
Any manufacturing defect will be considered on a single basis only with a valid proof of purchase. If the manufacturing defect gets confirmed, it will take us 5 to 7 days on average to fix the product and ship it back to the Customer.
We kindly ask our Customers to strictly follow our return/replacement policy.