Frequently Asked Questions
How do I subscribe to the newsletter?
You can subscribe to our newsletter on our Correspondence page.
What advantages do I receive by subscribing to the newsletter?
By subscribing to our newsletter you will be periodically kept up to date with our events and exclusive sales and you will also receive a 5% discount on our new collection. The subscription can be cancelled any time.
I have not received the registration confirmation email, how can I do?
If you have not received your confirmation email, it is probably located in the "promotions" or "spam" folder of your mailbox. If you are unable to find it, please feel free to write to us here in chat by clicking on the icon or via Instagram direct.
Do you ship to USA / Canada / Extra UE Country?
The answer is YES!!! We do ship worldwide from Caprarola!
Are there any taxes to pay?
The only taxes charged to the Consumer are the customs fees, as also explained in our Terms & Conditions section. Each country has its own rules regarding customs, for this reason we are unfortunately not able to calculate them in advance!
Which are the delivery times?
Delivery times are 1-2 working days in Europe and 2-3 working days for extra-EU countries.
Attention! This page is currently under construction. We are collecting your most Frequently Asked Questions to make this section as complete as possible!